General Questions
How long does it take for a new account to be setup?
This varies, but typically new accounts are setup within 4 business hours. If you have not heard from us within one business day, please submit a support ticket.
Where are your servers located?
We work with multiple partners and offer servers in Houston, Texas; Los Angeles, California; Miami, Flordia; and London, England.
How long does it take you to respond a support ticket?
We strive to provide the best possible customer service. We will provide a response within 4 hours.
What is your uptime policy?
We guarantee a 99.9% uptime with all of our packages.
What is your backup policy?
We do a daily off-site backup, so your data is protected. You can also do your own backups at anytime from the control panel.
Do you offer a money back guarantee?
Yes, we offer a 30-day no questions asked guarantee. If you are unhappy with our services for any reason we will refund your money.
I have a question not answered here?
Feel free to contact us anytime. We are happy to assist you with any question.